I’ve always been drawn to roles that involve problem-solving and customer interaction. Currently, at Amazon SDS (Shipping and Delivery Support), I assist drivers and customers with delivery-related issues, helping resolve concerns around refunds and replacements while making critical service decisions. Before this, I worked at Teleperformance as a Senior Customer Service Representative, where I focused on improving customer experiences through effective communication. My journey in business development started at Practee Technologies, where I learned how to engage customers and build strategies for growth. Beyond work, I have a deep passion for entrepreneurship. I enjoy brainstorming ideas, solving real-world challenges, and working toward something impactful. Whether it’s in my job or my personal projects, I’m always looking for ways to create better experiences for people. . Positions: Founder & CEO at Macro Rides (2024 - Present), Customer Service Associate L2 at Amazon (2024 - Present), Senior Customer Service Representative at Teleperformance (2023 - 2024), Business Development Executive at Practee Technologies (2022 - 2023) Skills: Entrepreneurship, Startup Development, Mobility-as-a-Service, e-mobility, Team Building, Operations Management, Easily Adaptable, Driving Results, Quickness, English, Professional Skills, Customer Engagement, Service Delivery, SDS, Customer-Focused Service, Time Management, Soft Skills, Customer Service Operations, Customer Service Management, Cold Calling, Distance Learning, International Business Development, Negotiation, Customer Experience, Coaching, Customer Support, Banking, Technical Support, Customer Service Representatives, Business Process, Sales, Convincing People, E-Learning, Leadership, Business Development, Customer Service, Communication Recent Posts: I’m #hiring for Mobile Application Developer at Macro Rides… Join us now ✨ We started with a simple thought: What if getting around your city didn’t have to be expensive, unsafe, or harmful to the environment? That thought turned into an idea. The idea turned into Macro Rides. Right now, we’re in the validation stage — testing our concept, learning from real people, and doing the groundwork that matters. It’s not always glamorous, but it’s real. And it’s necessary. We’re building something that can actually solve problems for everyday people — affordable rides, electric vehicles, local deliveries, and eventually, a whole lot more. It’s not perfect yet. But that’s the beauty of building. We’re listening. We’re learning. And we’re getting closer, day by day. If you’ve been supporting us or even just curious about what we’re up to — thank you. Stay close. Something meaningful is on the way. #MacroRides #StartupJourney #HumanFirst #MobilityForEveryone #EVRevolution #SustainableTransport #ComingSoon Startup Mahakumbh was truly amazing! Connecting with inspiring founders and visionary individuals shaping the future was an unforgettable experience. Gratitude fills me as I embark on this journey alongside my dedicated team members, Shubham . and Amitesh Singh , who are wholeheartedly devoted to bringing Macro Rides to fruition. The road ahead is brimming with excitement and opportunities! The unwavering support of those who believe in our vision has been pivotal to this journey. Together, let's continue to build and innovate! #StartupMahakumbh #Entrepreneurship #MacroRides #Innovation #Networking 🚀 Looking for Collaborators to Build Health Wiser! Hey everyone! I’m working on Health Wiser (soon to be Smart Spoon)—a platform that helps users scan food product barcodes to get ingredient insights, health risks, and better alternatives in a simple and transparent way. I’m looking for developers, nutrition experts, UI/UX designers, and health-conscious individuals who are passionate about food tech and consumer health to collaborate and take this project to the next level! 💡 Current Features: ✅ Barcode scanning for ingredient lookup ✅ Simplified explanations of complex ingredients ✅ Health risk and allergen detection ✅ Smart alternative food suggestions ✅ Admin-controlled database for ingredient management If this sounds exciting to you, let’s connect! Drop a comment or DM me—I’d love to discuss how we can work together to make food transparency the new norm. 🌱💙 GitHub Repo: Front end: https://lnkd.in/gSR9pFEt Backend: https://lnkd.in/gH5vdYBS #HealthTech #FoodTransparency #Collaboration #Startup #SmartSpoon Life’s too short to spend it in spaces that don’t see your worth. Work where you’re not just present, but truly valued where your ideas matter, your voice is heard, and your growth is a priority. Surround yourself with energy that pushes you forward, not holds you back. ♻️Lan Phan 🚀 Join a Startup in Its Early Growth Stage! We are looking for a Sales Manager / Vendor Hiring Manager to be a key part of our journey. Our website is ready, and we are gearing up for launch—now, we need the right talent to build strong vendor partnerships and drive sales. Why Join? ✅ Be part of a startup at the idea stage with a ready-to-launch platform ✅ Direct access to decision-making and growth strategies ✅ Work closely with the founding team and shape the business ✅ Competitive salary with incentives Your Role 🔹 Develop partnerships with local vendors (food, grocery, clothing, etc.) 🔹 Drive sales and onboard vendors for a successful launch 🔹 Help build a scalable and sustainable business model If you’re looking for an opportunity to make an impact from day one, this is it! 📩 Apply now: DM me here or comment down. #Hiring #StartupJobs #SalesManager #VendorHiring #CareerGrowth #JoinTheJourney “Your boss isn’t your friend, and the company isn’t your family” While this is technically true, I believe that this massage has been EXTRA loud in current times because, lately, businesses have pushed us to think this way. They’ve set up walls, pulled the human out of the work, and made it feel like we’re just gears in a bigger machine. So now, everyone’s being told to keep their distance, to set boundaries, to prioritise their own goals. And sure, boundaries are important—but let’s look at the bigger picture. People go above and beyond when they feel seen and valued. When they know they’re building something that respects and recognises them. It’s not about expecting blind loyalty or pushing people to blend work with life until the lines disappear. It’s about fostering trust, creating spaces where people want to bring their best, because they know it’s worth it. They need to trust they’re doing it for a company that’s got their back, a place that honours their contributions. Real impact happens when work respects life, when the culture is more than just words on a wall. So yeah, set your boundaries, protect your goals. But let’s not reduce workplaces to just transactions - they can be spaces where people feel appreciated, connected, and inspired to go that extra mile. The difference is doing it for the right reasons, with the right people, in the right place. 💡John Castro 🚀 Exciting News: Our Website is in the Works! 🚀 We’re thrilled to share that our website is currently in progress! We’re building a platform that will bring affordable, safe, and eco-friendly rides to your doorstep, all while connecting local vendors for deliveries in our community. Our team has been working hard to bring this vision to life, and we can’t wait to reveal the final product soon. Stay tuned for updates as we continue to develop and improve the user experience! Thanks for your support—looking forward to launching and sharing more with you all soon! #WebsiteDevelopment #StartupJourney #TechInProgress #EcoFriendlyRides #LocalBusiness #WebsiteLaunch Employees don't quit their jobs. Brilliant Share By: Elvi Caperonis Original Post Below 👇 👇 👇 "Employees don't quit their jobs. Research has shown that employees don’t quit the job itself. They leave the following. A low salary doesn't allow them to have a good quality of life. A lousy manager who lacks - leadership skills, - proper communication,  - skills,  - leadership qualities,  - and empathy Can make an employee feel undervalued, unappreciated, and unsupported. Similarly, a lack of recognition for their hard work and contributions can make employees feel unappreciated and demotivated. Furthermore, a toxic work environment, such as one characterized by - gossip,  - bullying, or  - harassment, can lead to emotional distress, burnout, and a negative impact on mental health. Therefore, it is essential for employers to prioritize creating - a positive work culture,  - providing regular feedback,  - recognition,  - and support, and ensuring that managers are trained to lead with empathy and respect. Agree? Disagree? Let me know your thoughts." ____________ Finally, a page dedicated to posting the Best Entrepreneurship Advice on LinkedIn 🌍 Invest in the Future of Sustainable Local Transportation 🌍 I'm excited to introduce a new venture: a local e-vehicle service offering safe, low-cost rides and deliveries within a 10 km radius. Our goal is to create a sustainable, eco-friendly transportation option that supports local communities, reduces carbon emissions, and fosters a greener future. We're currently seeking funding to bring this vision to life and scale our service to make a positive impact on both mobility and local businesses. 💡 Why Invest? Contribute to a cleaner, greener planet 🌱 Support local economies by connecting businesses to customers through low-cost deliveries Be part of the future of urban transportation If you're interested in learning more about this opportunity and joining us on this journey, feel free to reach out! Let’s drive change together—one electric ride at a time. 🔋🚗 I’m happy to share that I’m starting a new position as Customer Service Associate at Amazon! I have spent the last 11 months refining my skills as a Senior Customer Service Representative at Teleperformance. The support I've received has been crucial in enhancing my call handling abilities and learning the key aspects of being a top performer within a team. Eager to secure a promotion soon, I am dedicated to reaching my full potential. #CustomerService #CareerGrowth I’m happy to share that I’m starting a new position as Senior Customer Service Representative at Teleperformance!